Want to return your order to our ALYICH store? You can now return your online purchase to our store in Cluj-Napoca, Romania. In the rest of the country, you can return our products by delivery.

RETURNS

Sometimes the fit isn’t right, so here at ALYICH we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.

It’s important to note that shipping costs are not covered by ALYICH when sent back.

Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt. Contact us if you want a return or an exchange and we will send to you a courier to pick up the package.

Mislaid your returns sheet? Don’t panic. Just send us over an email at CONTACT@ALYICH.COM and we’ll be happy to help you out.

When filling out the sheet, please make sure you indicate if you would like a refund or an exchange.

Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.

Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. Please note SALE items are refunded via Gift Cards.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing.

Credit notes can only be used in our online store.

EXCHANGES

Sometimes the fit isn’t right, so here at ALYICH we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 14 days of receipt by you.

Exchanges take around 2-3 working days to process, plus the delivery time to your area.

It’s important to note that shipping costs are not covered by ALYICH when sent back.

Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt and identify which item you would like replaced.

Mislaid your returns sheet? Don’t panic. Just send us over an email at CONTACT@ALYICH.COM and we’ll be happy to help you out.

Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge.

If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at CONTACT@ALYICH.COM.

If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods.

SALE ITEMS

We can only refund returned sale items by credit note for use on our online store.

LATE RETURNS

We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.

CARRIERS TO RETURN

Contact us if you want a return/exchange and we will send you a courier from FAN COURIER, GLS or TNT. The shipping costs are not covered by ALYICH when sent back.

Alyich - Fashion and Bridal Designer